Shipping policy

Shipping Policy

A-Z Creative Customs
Personalize Your World

Thank you for shopping with A-Z Creative Customs! Each order is prepared with care, and because many of our products are personalized, processing times may vary depending on the type of order.

Processing Times

Non-Custom / Ready-to-Ship Orders

Non-custom and ready-to-ship orders are processed within 5–7 business days.

Custom & Personalized Orders

Custom and personalized orders are processed within 7–14 business days, excluding weekends and holidays.

Processing time begins after your order has been successfully placed and any required customization information has been received.

Please note that processing time is separate from shipping/transit time. Your order may require additional time to arrive after it has been shipped.

Shipping

Orders are shipped using the shipping method selected at checkout. Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

Estimated delivery dates provided by the carrier are estimates and are not guaranteed. A-Z Creative Customs is not responsible for delays caused by the shipping carrier, weather, holidays, natural disasters, or other circumstances outside of our control.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to A-Z Creative Customs because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order reshipped.

Please contact us as soon as possible if you realize your shipping information is incorrect. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and accepted by the carrier, A-Z Creative Customs is not responsible for packages that are lost, stolen, misdelivered, or delayed by the carrier.

If your tracking information indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first.

For packages that are delayed or appear to be lost in transit, customers should also contact the shipping carrier using the tracking information provided.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery. Please provide photographs of the damaged item and packaging so we can review the issue and determine the appropriate resolution.