Refund policy
Return & Refund Policy
A-Z Creative Customs
Personalize Your World
Because many of our products are made specifically for each customer, we have specific guidelines for returns, refunds, and replacements.
Custom & Personalized Orders
Custom and personalized products are final sale and are not eligible for returns, exchanges, or refunds due to a change of mind, incorrect size selection, or customer preference.
Please carefully review all personalization details, spelling, names, colors, sizes, and other selections before submitting your order.
Once a custom order has entered production, changes or cancellations may not be possible.
Non-Custom Items
Eligible non-custom items may be considered for a return or exchange if they meet the following requirements:
- Unused and unworn
- In their original condition
- Free from damage or signs of use
- Returned within 14 days of delivery
Customers are responsible for return shipping costs unless the return is due to an error on the part of A-Z Creative Customs.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the damaged item
- Photos of the packaging, if applicable
- A brief description of the damage
We will review the information and determine whether a replacement, refund, or other resolution is appropriate.
Incorrect or Defective Items
If you receive an item that is incorrect, defective, or does not match the approved customization details provided with your order, please contact us within 7 days of delivery.
If the error was made by A-Z Creative Customs, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Customer-Provided Information
Customers are responsible for reviewing their order information before submitting an order.
A-Z Creative Customs is not responsible for errors resulting from incorrect information provided by the customer, including:
- Misspelled names or words
- Incorrect sizes
- Incorrect colors
- Incorrect addresses
- Incorrect personalization details
If a customer approves a proof or design before production, the customer is responsible for reviewing the approved design carefully.
Order Cancellations
Cancellation requests should be submitted as soon as possible after placing an order.
Because custom orders may enter production quickly, we cannot guarantee that a cancellation request can be accommodated.
Once an order has entered production, cancellation may no longer be available.
Refunds
If a refund is approved, the refund will be issued to the original payment method.
Please allow your payment provider or financial institution additional time to process the refund after it has been issued.
Exchanges
Due to the personalized nature of many of our products, exchanges are generally not available for custom or personalized items.
For eligible non-custom items, an exchange may be considered on a case-by-case basis.
How to Request Assistance
To request a return, refund, replacement, or assistance with an order, contact:
Please include your order number, a description of the issue, and any applicable photographs.
Submitting a request does not guarantee that a return, refund, or replacement will be approved. Each request will be reviewed according to the circumstances and the terms of this policy.
A-Z Creative Customs reserves the right to update this Return & Refund Policy as needed. Any changes will be posted on this page.